Parents & Professionals

Are you a parent or professional who is worried about a Child or Young Person?

The Dove Service offers a range of support to parents and professionals, including counselling for you or the Child or Young Person, training on issues around bereavement and loss, informative workshops and group support.

How we can help

  • 1 to 1 Counselling
  • Peer Mentor Training
  • Group support for families and/or children & young people
  • Informative workshops for parents and/or children & young people
  • Training for professionals

How do I refer?

In light of the COVID-19 outbreak, please note that our children and young people’s waiting lists are currently CLOSED until further notice.  However, if you are concerned about a child/young person, you can still contact us either via email at or click HERE to complete our ‘Contact Us’ form – once we have your details we will then notify you when our waiting list re-opens.

In the meantime, there is information to support you and your child on our website and we are currently working to produce a ‘resource pack’ for parents to use with their children during the current situation.  If you make contact with us, we will be able to email this out to you, once available.

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If you call our Head Office on 01782 683155 we will take some basic information from you regarding the child you are concerned about.

Our team of trained children and young people’s Counsellors will then make an appointment to do an assessment with the child or young person to determine what the best support would be at this time. Initial assessments may take place in school, in a Children’s Centre or in our Head Office.

We do ask that all children under the age of 14 be accompanied to their session by an appropriate adult, but will be given the choice whether or not to have that adult present during their counselling. The Child or Young person will be given that choice at each of their sessions, so they can always change their mind.

(NB. This process may vary slightly depending on area).

Please click on the button below to see how we can help

Support Guide (PDF)

Other referral routes

If your GP or your child’s school refers your child, you may find that they contact CAMHS (Child and Adolescent Mental Health Services). If there are no clear mental health symptoms, but there is a mention of the child experiencing issues relating to bereavement, loss or life-changing illness, CAMHS will contact the referrer with our (The Dove Service) contact information.

If you are a professional you may also be able to refer into us via Families Matter (as long as you match their criteria) or via the SPA Meetings

Out of area referrals

If you find that the child or young person you are concerned about is outside our referral areas counselling could be paid for at our standard fee per session. Please contact us on 01782 683155 for more information regarding this.


The Dove Service operates from a number of locations across Stoke-on-Trent & North Staffordshire.