Call: 
01782 683155 

Privacy Policy

Our Privacy Policy

The Dove Service and its affiliates (collectively “the Dove Service”, “we” and “us”) respect your privacy, this Privacy Policy outlines how we use personal data submitted via our website and how we keep it secure.
We collect all non-submitted user data anonymously, for details on how we collect non-submitted user data and how we use that information, please refer to our Cookie Policy.

This policy does not apply to third party websites, products, or services. If a third party links to our services or website, you should consider the privacy practices of those third parties carefully.

We may change our Privacy Policy over time to reflect new services, changes in our personal data practices or relevant laws, any changes made will be effective the moment we post a revised Privacy Policy. We may provide you with disclosures and alerts regarding the Privacy Policy or Personal Data collected by posting them via our mailing list or on our website.

If you have any questions regarding this policy, or any of our privacy practices, then you can contact us by email via enquiries, calling our head office on 01782 683155 or by post at:

The Dove Service
The Dudson Centre
Hope Street
Hanley
Stoke-on-Trent
ST1 5DD

This Privacy Policy is provided in a layered format, click on a link to jump to a specific section.

What kind of data do we collect?

We may ask you to submit the following information while you request access to information or services provided via our website:

  • Name and contact details
  • Personal information submitted via application forms, contact forms or referral forms
  • Financial transactions such as donations, payment of services or purchase of event tickets.

Security

We are committed to safeguarding your personal information, to ensure that all your personal data is safe and secure, we use SSL (Secure Sprocket Layer) encrypted servers for or website and email accounts in compliance with General Data Protection Regulation (GDPR) (EU).

Your privacy

All personal information submitted is completely confidential and will not be shared with any third party or vendor.

Your preferences

You can choose whether or not you would like to receive or continue to receive information from us. If you would like to stop receiving information from us you can do so by contacting us via email at enquiries.

Third party websites

This website may contain links to external websites, these links may be displayed in order to provide the user with additional information.
These sites are regarded as third party websites and are not governed or maintained by the Dove Service, therefore it is not our responsibility for the protection of your privacy when you visit a third party website.
You should always check on the security status and Privacy Policy of a third party website before entering any personal information or data.

What do we do with your information?

We will only use your submitted data in relation to its original intended use, such as sending out information outlining our services, answering a query or to contact you regarding a referral. We will not add your info to any mailing list or database without your consent.

If you have previously signed up to receive our newsletter and do not wish to receive them any longer, then you can email us at enquiries.

Right to access

Under GDPR regulations you can request a copy of your personal information that we currently hold. If you find that any data held by us is inaccurate or missing, you can request for that information to be updated or removed.

You can perform either request by emailing enquiries or contact us by post at:

The Dove Service
The Dudson Centre
Hope Street
Hanley
Stoke-on-Trent
ST1 5DD.